When my printer's type began to grow faint, I called a local repair shop
where a friendly man informed me that the printer probably needed only to
be cleaned. Because the store charged $50 for such cleanings, he told me,
I might be better off reading the printer's manual and trying the job
myself.

Pleasantly surprised by his candor, I asked, "Does your boss know that you
discourage business?"

"Actually, it's my boss's idea," the employee replied sheepishly. "We
usually make more money on repairs if we let people try to fix things
themselves first."